Itec Case Study Forms

Sinead is 37 and she works as an accountant in very busy office.

 I greeted Sinead warmly and asked if she could read the client consultation form and fill in appropriately so as not to make her feel uncomfortable asking personal questions. Once she had signed the form I could fill in her record card.  I asked Sinead what type of facial homecare she did , and  Sinead said, she usually does basic cleansing and moisturizing at home and once a week she applies a clay mask.

Sinead feels that her skin feels dry at the moment and has an overall dull look. She is hoping to leave with more radiant and moisturized skin that.  I prepared products for oily to normal skin.

                                                                                                                                                

Treatment details:

I asked Sinead  to lie down on the massage bed and to make herself comfortable.   I covered Sinead  with the towel and blanket up to her neckline. I  also played a relaxation cd to enhance her relaxation. I sat at my stool alongside my trolley and behind my clients head and placed the headband around her hair. I asked Sinead to close her eyes and try to relax as I was about to begin the facial by removing her eye make-up and lipstick. I applied a small amount of  Deep Pore Cleanser  by DMK at the back of my hand and using my finger I took a little and gently applied to my client’s eyes and lips. I used cotton pads to gently remove mascara and another cotton pad to remove lipstick.
I then told Sinead that  I was about to begin to cleanse her face, from her neck upwards to her forehead, I did this and then removed with damp sponges.
Then I performed another cleanse with  the same cleanser to my palms rubbed together and let my client know I was to apply, again from her neck upwards. I began at the neck then up concentrating on her chin, cheeks, nose and forehead. When I was satisfied that all make-up, dirt and debris was lifted I wiped away with damp sponges.
I sprayed Hydrating Toner by Solutions by Hive on damp cotton pads and toned the skin  and  then used a tissue to dry any excess moisture.
I applied Aveda Tourmaline Charged Exfoliant, which is good for oily and congested skin,  to my palms, rubbed together and I applied  this to  Sinead’s neck, chin, cheeks, nose and forehead, after which I removed with damp sponges and used a tissue to remove excess moisture.

I then advised Sinead  that I will proceed to perform her eyelash and brow tint.

Earlier during the consultation, Sinead and I decided that the color brown would suit best for the eyelash and eyebrow tint.  In a small mixing bowl and squeezed about one centimeter  of the eyelash tint and  added two drops of developer to the tint. Using a complying mixing stick, I mixed the tint well with the developer.

I started with Sinead’s left eye, and applied some petroleum jelly under lower the lashes, which I have decanted with my spatula making sure that no petroleum jelly touches the eyelashes, since the tint won’t coat the eyelashes.  I explained to Sinead, applying petroleum jelly around the eye area provides a mask to prevent the skin around the eye area being dyed. I placed a damp cotton pad below the lower eye lashes and applied a layer of the tint to the lower lashes.  I also then applied petroleum jelly to the upper eyelid and applied another layer of the tint to the upper eyelashes, making sure to coat every single hair. I covered then Sinead’s eye with a dry cotton pad and set the timer for 10 minutes.  I asked Sinead if she still was comfortable, and she was. I then repeated the same procedure to the right eye.

I applied a layer of petroleum jelly on the skin around Sinead’s eyebrows, again making sure that no petroleum jelly touches the eyebrow hair. I applied to Sinead’s left eyebrow a layer of the tint against the hair growth, making sure to coat every single hair thoroughly. I repeated the same procedure to the right eye.

After I completed the tint application to the eyebrows, I removed the tint from the left eyebrow with a damp cotton pad and made sure that the tint has penetrated the brows. I repeated the same procedure to the right eye.

After I left the eyelash tint for 10 minutes, with a damp cotton pad and removed the tint, starting at the root and gently moving toward the edge of the lashes. I inspected the lashes closely to ensure there was no residue on the lashes. In addition, I took a fresh pad and wiped the petroleum jelly cleanly from the skin. I gave Sinead a hand mirror so she could check the result, and asked her if she was happy with the color, and she was.

Then I progressed to the eyebrow shaping, by brushing the brows up with a disposable mascara brush.  I first tweezed the area between both eyebrows to remove stray hairs growing between them, and made sure to tweeze the hairs in the direction they grew, by stretching the skin with my other hand. I then removed all hairs that looked out of place. 

I  then  performed facial  massage on Sinead. I applied massage cream to my palms and told Sinead that  I was to begin starting from her chest. I applied the cream over the chest, shoulders, neck upwards to the chin, cheeks, nose and forehead. Once I had applied cream I began the massage never allowing my hands to lose contact with my client’s skin.

I then mixed a Kaolin mask with Witch Hazel for the T-Zone, which will dry up the oil and blemishes in the area.  On the rest of the face I applied Image Skincare Vitamin C Hydrating masque, which boost the skin hydration  and will help regain suppleness and a healthy glow.  I left the mask on for 10 minutes and then I removed it with damp sponges.

I toned the skin to close the pores and applied Image Skincare Vitamin C Hydrating Serum and Moisturizing cream to lock in the moisture.

Client Feedback:

Sinead  said that she really enjoyed the facial and that she  felt very relaxed. She was very pleased with the end result and said she felt she looked at least five years younger. She said she would definitely return to me for more treatments-so I scheduled her to return in 4weeks. She also promised to recommend me to her friends and family members.

Aftercare/Homecare advice given:

I advised Sinead  to try and not apply any make-up for twenty four hours and to drink plenty of water.

 I also advised Sinead in order to keep the skin in a healthy condition she should implement an effective skin care regime to include cleansing, toning and moisturizing twice a day.  So it’s a good idea to invest in good quality products for her skin type.

 For best results, she also should exfoliate twice a week,   apply a good mask once a week and see a beautician for a facial once a month.

Always wear broad spectrum sunscreen with at least factor 15.

I also advised her to eat loads of  fresh fruits and vegetables as possible and drink at least 2 litres of water or herbal teas a day.

Reflective Practice:

I was very pleased with my performance and I felt I had chosen the appropriate products for Sinead.   Her skin really looked glowing and so fresh, once ridden of all the dead skin and sebum.

Once my client had left, I discarded all used pads, tissues, trolley and bed roll, returned all products back to my case and washed all bowls, sponges and brush. I removed used towels and headband ready to be washed. I wiped trolley and massage bed over with surgical spirit and placed bowls and brush inside a container with surgical spirit. I folded the massage bed and stool and placed back into their storage space. Finally I swept the wooden floor and mopped over it with anti-bacterial cleaner. If I was working in a salon I would have done the same routine but instead of placing bed and stool back into their storage space I would have placed clean bed roll over them and placed clean towels and blanket over massage bed and reset my trolley ready for my next client.

Case Study 4

Client Profile:

Mary is 56 and works as Office Manager.  She often gets very stressed in her job and  doesn’t have much time for herself. She did basic cleansing and moisturizing at home and wanted to feel pampered and relaxed and of course if possible to rehydrate the skin to make it look plumper and more youthful looking.

I asked Mary if she could read the client consultation form and fill in appropriately so as not to make her feel uncomfortable asking personal questions.  I then prepared products for mature skin and stress relief.

Treatment details:      

I asked Mary to lie down on the massage bed and to move her bra straps in order for me to perform the treatment properly; I then covered her with the towel and blanket up to her neckline. I asked if she was warm and comfortable which she was. I played a relaxation cd to enhance her relaxation. I sat at my stool alongside my trolley and behind my clients head and placed the headband around her hair. I asked Mary to close her eyes and try to relax as I was about to begin the facial by removing her eye make-up and lipstick. I applied a small amount of Hydrating Cleansing Cream by Solutions by hive at the back of my hand and using my finger I took a little and gently applied to my client’s eyes and lips. I used cotton pads to gently remove mascara and another cotton pad to remove lipstick.
I then told Mary I was about to begin applying pre-cleanser to her face, from her neck upwards to her forehead, I did this and then removed with damp sponges.
Then I applied  the same  cleanser to my palms rubbed together and let my client know I was to apply, again from her neck upwards. I began at the neck then up concentrating on her chin, cheeks, nose and forehead. When I was satisfied that all make-up, dirt and debris was lifted I wiped away with damp sponges.
I sprayed Hydrating Toner by Solutions by Hive on damp cotton pads and toned the skin  and  then used a tissue to dry any excess moisture.
I applied Solutions by Hive Gentle Facial scrub to my palms, rubbed together and let my client know I was to apply this to her neck, chin, cheeks, nose and forehead, after which I removed with damp sponges and used a tissue to remove excess moisture. Marys skin felt smooth and exfoliated after the scrub.

I then advised Mary that I will proceed to perform her eyelash and brow tint.

I started with Mary’s left eye, and applied some petroleum jelly under lower the lashes, which I have decanted with my spatula making sure that no petroleum jelly touches the eyelashes, since the tint won’t coat the eyelashes.  I explained to Mary, applying petroleum jelly around the eye area provides a mask to prevent the skin around the eye area being dyed. I placed a damp cotton pad below the lower eye lashes and applied a layer of the tint to the lower lashes.  I also then applied petroleum jelly to the upper eyelid and applied another layer of the tint to the upper eyelashes, making sure to coat every single hair. I covered then Mary’s eye with a dry cotton pad and set the timer for 10 minutes. I then repeated the same procedure to the right eye.

I applied a layer of petroleum jelly on the skin around Mary’s eyebrows, again making sure that no petroleum jelly touches the eyebrow hair. I applied toMary left eyebrow a layer of the tint against the hair growth, making sure to coat every single hair thoroughly. I repeated the same procedure to the right eye.

After I completed the tint application to the eyebrows, I removed the tint from the left eyebrow with a damp cotton pad and made sure that the tint has penetrated the brows. I repeated the same procedure to the right eye.

After I left the eyelash tint for 10 minutes, with a damp cotton pad and removed the tint, starting at the root and gently moving toward the edge of the lashes. I inspected the lashes closely to ensure there was no residue on the lashes. In addition, I took a fresh pad and wiped the petroleum jelly cleanly from the skin. I gave Mary a hand mirror so she could check the result, and asked her if she was happy with the color, and she was.

Then I progressed to the eyebrow shaping, by brushing the brows up with a disposable mascara brush.  I first tweezed the area between both eyebrows to remove stray hairs growing between them, and made sure to tweeze the hairs in the direction they grew, by stretching the skin with my other hand.  I then tweezed the area below the eyebrow by making a small arch on Mary’s eyebrows. I then removed all hairs that looked out of place.  I again asked Mary if she can check the results in a hand mirror and asked her if she was satisfied and she was.
I  then  performed facial  massage. I applied massage cream to my palms and added a few drops of sweet almond oil, rubbed together and told my client I was to begin starting from her chest. I applied the cream over the chest, shoulders, neck upwards to the chin, cheeks, nose and forehead. Once I had applied cream I began my client’s massage never allowing my hands to lose contact with my client’s skin.

After the message I applied Solutions by Hive Hydra Intense Mask for 10 minutes to deep hydrate Mary’s skin, and then I removed the Mask with damp sponges again.

I toned the skin to close the pores and applied Image Skincare Vitamin C Hydrating Serum and Moisturizing cream to lock in the moisture.

Client Feedback:

Mary said that she felt very relaxed, that her skin felt smooth and fresh and the massage was wonderful, this really pleased me as she has had quite a few facial and massage treatments over the years. She also said that my client care was very good and she would definitely return to me for more treatments-so I scheduled her to return in 4weeks

Aftercare/Homecare advice given:

I advised Mary  to try and not apply any make-up for twenty four hours, drink plenty of water and to try and refrain from drinking any alcohol, she laughed and said no problem with the make-up but she did like a glass of wine at night.

I suggested to her to choose good quality make up that compliments her skin tone.

To keep the skin in a healthy condition she should implement an effective skin care regime to include cleansing, toning and moisturizing twice a day.  For best results, she also should exfoliate twice a week,   apply a good mask once a week and see a beautician for a facial once a month.

Always wear broad spectrum sunscreen with at least factor 15.

I also advised her to eat loads of  fresh fruits and vegetables as possible and drink at least 2 liters of water or herbal teas a day.

Reflective Practice:

I was very pleased with my performance and extremely pleased with my client’s response. I feel I chose the appropriate products for my client’s age, skin and lifestyle. She is a very busy human resources  manager within a stressful environment so to know that I had achieved my aim of treating her well, helping her to relax, feel pampered and wanting to return was very satisfying for me.

Once my client had left, I discarded all used pads, tissues, trolley and bed roll, returned all products back to my case and washed all bowls, sponges and brush. I removed used towels and headband ready to be washed. I wiped trolley and massage bed over with surgical spirit and placed bowls and brush inside a container with surgical spirit. I folded the massage bed and stool and placed back into their storage space. Finally I swept the wooden floor and mopped over it with anti-bacterial cleaner. If I was working in a salon I would have done the same routine but instead of placing bed and stool back into their storage space I would have placed clean bed roll over them and placed clean towels and blanket over massage bed and reset my trolley ready for my next client.

Case Study 5 Facial including Paraffin Wax Treatment

Client Profile

Mary arranged an appointment with me for a Facial including Paraffin Wax Treatment.

Mary is 50 and is Office Manager.  She often gets very stressed in her job and  often doesn’t have much time for herself. She did basic cleansing and moisturizing at home and wanted to feel pampered and relaxed and of course if possible to rehydrate the skin to make it look plumper and more youthful looking.

Mary and I agreed that Paraffin wax would be suit best for her mature skin.

I explained to Mary that paraffin wax will help the skin to absorb the moisturizing oils and will soothe and soften the skin. It will also relaxes the facial muscles to help release tension and leave the skin bright and glowing.

I asked Mary if she could read the client consultation form and fill in appropriately so as not to make her feel uncomfortable asking personal questions.  I then prepared products for mature skin and stress relief and made sure that the Paraffin wax has been already melted to working temperature of 55 Degree Celsius.

Treatment details:      

I asked Mary to lie down on the massage bed and to move her bra straps in order for me to perform the treatment properly; I then covered her with the towel and blanket up to her neckline. I asked if she was warm and comfortable which she was. I played a relaxation cd to enhance her relaxation. I sat at my stool alongside my trolley and behind my clients head and placed the headband around her hair. I asked Mary to close her eyes and try to relax as I was about to begin the facial by removing her eye make-up and lipstick. I applied a small amount of Hydrating Cleansing Cream by Solutions by hive at the back of my hand and using my finger I took a little and gently applied to my client’s eyes and lips. I used cotton pads to gently remove mascara and another cotton pad to remove lipstick.
I then told Mary I was about to begin applying pre-cleanser to her face, from her neck upwards to her forehead, I did this and then removed with damp sponges.
Then I applied the same  cleanser to my palms rubbed together and let my client know I was to apply, again from her neck upwards. I began at the neck then up concentrating on her chin, cheeks, nose and forehead. When I was satisfied that all make-up, dirt and debris was lifted I wiped away with damp sponges.
I sprayed Hydrating Toner by Solutions by Hive on damp cotton pads and toned the skin and then used a tissue to dry any excess moisture.
I applied Solutions by Hive Gentle Facial scrub to my palms, rubbed together and let my client know I was to apply this to her neck, chin, cheeks, nose and forehead, after which I removed with damp sponges and used a tissue to remove excess moisture. Marys skin felt smooth and exfoliated after the scrub.

I then advised Mary that I will proceed to perform her eyelash and brow tint.

I started with Mary’s left eye, and applied some petroleum jelly under lower the lashes, which I have decanted with my spatula making sure that no petroleum jelly touches the eyelashes, since the tint won’t coat the eyelashes.  I explained to Mary, applying petroleum jelly around the eye area provides a mask to prevent the skin around the eye area being dyed. I placed a damp cotton pad below the lower eye lashes and applied a layer of the tint to the lower lashes.  I also then applied petroleum jelly to the upper eyelid and applied another layer of the tint to the upper eyelashes, making sure to coat every single hair. I covered then Mary’s eye with a dry cotton pad and set the timer for 10 minutes. I then repeated the same procedure to the right eye.

I applied a layer of petroleum jelly on the skin around Mary’s eyebrows, again making sure that no petroleum jelly touches the eyebrow hair. I applied toMary left eyebrow a layer of the tint against the hair growth, making sure to coat every single hair thoroughly. I repeated the same procedure to the right eye.

After I completed the tint application to the eyebrows, I removed the tint from the left eyebrow with a damp cotton pad and made sure that the tint has penetrated the brows. I repeated the same procedure to the right eye.

After I left the eyelash tint for 10 minutes, with a damp cotton pad and removed the tint, starting at the root and gently moving toward the edge of the lashes. I inspected the lashes closely to ensure there was no residue on the lashes. In addition, I took a fresh pad and wiped the petroleum jelly cleanly from the skin. I gave Mary a hand mirror so she could check the result, and asked her if she was happy with the color, and she was.

Then I progressed to the eyebrow shaping, by brushing the brows up with a disposable mascara brush.  I first tweezed the area between both eyebrows to remove stray hairs growing between them, and made sure to tweeze the hairs in the direction they grew, by stretching the skin with my other hand.  I then tweezed the area below the eyebrow by making a small arch on Mary’s eyebrows. I then removed all hairs that looked out of place.  I again asked Mary if she can check the results in a hand mirror and asked her if she was satisfied and she was.
I  then  performed facial  massage. I applied massage cream to my palms and added a few drops of sweet almond oil, rubbed together and told my client I was to begin starting from her chest. I applied the cream over the chest, shoulders, neck upwards to the chin, cheeks, nose and forehead. Once I had applied cream I began my client’s massage never allowing my hands to lose contact with my client’s skin.

After the message I was ready to perform the Paraffin Wax Treatment.

Before I started with Mary’s facial I already set the temperature on the paraffin heater to 55 Degree Celsius and melted it down until it appeared like water.

 I then applied   a thick layer of Decleor’s Excellence de l'Age Divine Regenerating Mask to Mary’s face.

Over the mask I then applied gauze on Mary’s face in order not burn the face with the paraffin wax.

 I then applied the paraffin wax with the paint brush.  I lightly brushed the face with the paint brush and fully coated the gauze with the wax.

 I let the paraffin wax dry for 10 minutes. Once the wax was dry, I gently pull the wax mask off of Mary’s face, and I noticed how soft and smooth the skin has become.

 I removed the rest of the mask with damp sponges and then I toned the skin to close the pores and applied Image Skincare Vitamin C Hydrating Serum and Moisturizing cream to lock in the moisture.

Client Feedback:

Mary said that she felt very relaxed, that her skin felt smooth and fresh and the massage was wonderful, this really pleased me as she has had quite a few facial and massage treatments over the years. She also said that my client care was very good and she would definitely return to me for more treatments-so I scheduled her to return in 4weeks.

Aftercare/Homecare advice given:

I advised Mary  to try and not apply any make-up for twenty four hours, drink plenty of water and to try and refrain from drinking any alcohol, she laughed and said no problem with the make-up but she did like a glass of wine at night.

I suggested to her to choose good quality make up that compliments her skin tone.

To keep the skin in a healthy condition she should implement an effective skin care regime to include cleansing, toning and moisturizing twice a day.  For best results, she also should exfoliate twice a week,   apply a good mask once a week and see a beautician for a facial once a month.

Always wear broad spectrum sunscreen with at least factor 15.

I also advised her to eat loads of fresh fruits and vegetables as possible and drink at least 2 litres of water or herbal teas a day.

Reflective Practice:

I was very pleased with my performance and extremely pleased with my client’s response. I feel I chose the appropriate products for my client’s age, skin and lifestyle. She is a very busy human resources manager within a stressful environment so to know that I had achieved my aim of treating her well, helping her to relax, feel pampered and wanting to return was very satisfying for me.

Once my client had left, I discarded all used pads, tissues, trolley and bed roll, returned all products back to my case and washed all bowls, sponges and brush. I removed used towels and headband ready to be washed. I wiped trolley and massage bed over with surgical spirit and placed bowls and brush inside a container with surgical spirit. I folded the massage bed and stool and placed back into their storage space. Finally I swept the wooden floor and mopped over it with anti-bacterial cleaner. If I was working in a salon I would have done the same routine but instead of placing bed and stool back into their storage space I would have placed clean bed roll over them and placed clean towels and blanket over massage bed and reset my trolley ready for my next client.


От него так и веяло холодом. - Ermordung. Он… он был?. - Да, убит. - Но… но это невозможно! - У немца перехватило дыхание.

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